Shipping policy

Shipping Policy

Lune Crystal works as a crystal sourcing service for wholesale buyers, live sellers, crystal shops, and gift retailers. Shipping details are confirmed according to the actual goods, quantity, packing needs, and destination before shipment is arranged.

Order and shipment confirmation

Most sourcing requests are reviewed case by case. Product availability, quantity, weight, packing method, shipping method, estimated transit time, and shipping cost may vary by order. We confirm the key details with the buyer before arranging shipment.

Processing time

Because many crystal goods are sourced from current market availability, processing time depends on product confirmation, packing, quality check, and carrier arrangement. We will provide an estimated processing timeline when the order details are confirmed.

Shipping methods and delivery time

Available shipping methods depend on the destination country or region, goods type, total weight, and carrier availability. Delivery time is an estimate only and may be affected by customs clearance, carrier delays, holidays, weather, or other events outside our control.

Customs, duties, and import taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other local charges. These charges are determined by the destination country or region and are generally the buyer's responsibility unless otherwise confirmed in writing before shipment.

Packing and damage reporting

We aim to pack crystal goods with reasonable care according to the product type and shipping method. If goods arrive visibly damaged, please contact us promptly with clear photos or videos of the outer package, inner packaging, shipping label, and damaged goods so the case can be reviewed with the carrier or supplier where applicable.

For shipping questions, please contact us through the Contact Lune Crystal page.