Shipping policy

Shipping destinations

International shipping is arranged per order and destination. Availability, carrier, route, cost, documents and estimated timing are confirmed in writing before payment.

Shipping origin

Orders are inspected and shipped from Donghai County, Jiangsu Province, China.

Sourcing, inspection and preparation

Preparation timing depends on the sourcing brief, quantity, customization, inspection and buyer approval. We provide an estimated schedule before payment and update you if it changes.

Estimated transit time

Transit timing depends on destination, carrier, service level, customs processing and local delivery conditions. The estimate for the selected route is confirmed in writing before payment. Delivery dates are estimates and cannot be guaranteed.

Shipping method, cost and customs

For sourcing and custom orders, the shipping method and fee are confirmed in writing before payment. Responsibility for duties, taxes and customs documents is also stated in the written quote or order confirmation.

Address changes and delivery issues

Please provide complete and accurate delivery details. Contact us before dispatch if an address change is required. Report a delayed, lost or damaged shipment promptly so we can review the available carrier records and next steps.

Questions

For shipping questions, contact luneuu@outlook.com or submit a sourcing request.