Wholesale Crystals FAQ

0.5 kg per crystal for kilo products, or 1 piece for carvings, bead strands and tarot decks. You can buy several products in one order.

No. Product prices are shown per kg or per piece, and shipping is shown separately at checkout.

Yes. Shops and personal buyers order the same way.

Yes. Describe what you need on WhatsApp or by email, or send a photo. We check what is possible and quote it. You pay only after approving the quote.

No. A short description is enough — material, size and quantity if you know them. Photos of pieces you like help us understand the look you want.

Within 24 hours. For paid orders, we send photos or a video of your exact pieces within 1 working day after payment. A special-request quote may take longer; we confirm the schedule with you.

Website pictures show examples, and natural pieces vary. Within 1 working day after payment we send photos or a video of your actual items, with the total weight on the scale. You approve them, swap items, or cancel for a full refund before dispatch; we ship within 2 working days after you approve.

We prepare your order at the source in China. A stone's mineral origin may be elsewhere. We share what we know and clearly state any uncertainty about material, treatments or origin.

Product pages state the material, size range and weight. Your exact pieces are shown in the photos or video we send for approval after payment.

Yes. Ask for more angles or details before you approve. You can swap pieces or cancel for a full refund before dispatch.

No. Order listed products through checkout. For special requirements, approve the quote and use the payment link. We confirm any agreed reservation separately.

Add your preferences in the order note and we follow them where we can. If you need exact sizes or colours, choose 'Picked to your request' on the product page and write your requirements in the order note. If we can't find matching pieces, we'll suggest an adjustment, or you can cancel before dispatch for a full refund.

The price is for that exact piece. Sizes are approximate; ask us for more photos or measurements before you buy.

Listed products: at Shopify checkout when you order. Special requirements: we send a secure Shopify payment link after you approve the quote.

Yes. Tell us what changed and we update the quote, confirming any price or timing change with you first.

Shipping is calculated at checkout for 0.5–20 kg by destination and weight. Over 20 kg, request a shipping quote. Import duties and taxes are paid by the buyer. Nothing extra is charged without your agreement. Shipping policy · Refund policy

Yes. We ship worldwide, including Australia. Shipping is calculated at checkout for 0.5–20 kg by destination and weight. Over 20 kg, request a shipping quote.

Photos within 1 working day after payment; we ship within 2 working days after your approval. Transit to the US and EU is usually 7–15 working days after dispatch; delivery estimates for other destinations vary by destination and total weight. Customs and local delivery can affect timing.

We pack at least the weight you bought. Up to 5% extra is free; we never charge for it.