Answers for wholesale buyers, crystal shops, live sellers, gift retailers, and sourcing customers who want to understand how Lune Crystal handles batch-based crystal sourcing.
No. Many images on the site are sourcing references, product direction examples, or batch-style examples. They help buyers understand what kind of crystal products Lune Crystal can help source or review. Actual availability must be checked batch by batch before a quote or order is confirmed.
A sourcing reference is an example image or product direction. It helps us understand what you are looking for, such as material, shape, color, size, finish, quality level, or product category. It does not mean the exact item is currently available or reserved for sale.
Yes. You can send reference images, product notes, size preferences, quantity range, budget, and destination country. We will use your request to check whether similar batch opportunities or supplier options may be available.
Before a batch is confirmed, we may share real photos or videos, quantity range, size details, quality notes, packing information, and quote details. A batch is only considered confirmed after the buyer reviews the details and agrees on the selected lot, quantity, packing, shipping direction, and payment arrangement.
When a suitable option is found, we aim to share real photos or videos before payment so the buyer can review the batch direction, product appearance, and key details.
Shipping cost is paid by the buyer unless otherwise confirmed in writing for a specific order. Shipping cost depends on destination, package weight, package volume, packing method, and shipping channel.
International buyers may be responsible for import duties, customs fees, taxes, or local compliance requirements in their own country or region.
If items arrive damaged, the buyer should provide clear unboxing video or clear photos as supporting evidence. Damage handling may depend on the specific case, product type, packing method, shipping channel, and evidence provided.
No. Crystals are natural materials. Color, pattern, flash, surface texture, shape, inclusions, size, and weight may vary from piece to piece within the same batch.
No. Lune Crystal provides crystal products for wholesale selection, decorative use, collection, gifting, display, and cultural or lifestyle interest. Product information is not medical, legal, financial, or guaranteed-result advice.
Payment is discussed only after the batch, quantity, packing, shipping direction, and quote details are reviewed. Payment settings, payment providers, and final payment terms are handled separately by the store owner and are not changed from this page.
Submit a sourcing request and share your product direction, quantity range, budget, and destination country.