Shipping & Damage Policy

Shipping terms are confirmed according to the actual order.

Crystal goods are heavy, fragile, and often irregular in shape. Shipping method, packing cost, carton count, and delivery time may vary by destination and product type.

  • Final shipping method is confirmed before shipment is arranged.
  • Photos or videos of packing can be provided when needed.
  • Minor natural marks, inclusions, color variation, and hand-finished differences may exist in crystal goods.
  • Visible transit damage should be reported with clear photos and videos as soon as possible after delivery.

For each order, the final agreement should include product details, quantity, quality notes, packing method, shipping method, and after-sale handling before shipment is arranged.